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Businesses and organizations run on email. These emails contain everything from trade secrets and contract negotiations to invitations for coffee and requests to pick-up milk. They flow through massive servers designed to guarantee that messages are delivered reliably, and in some cases they are archived in a document management or email archiving system to ensure that copies are retained for compliance purposes. But consider what happens if someone actually needs to find a particular piece of mail in the system. Who would they ask, where would they look, how would they search the system and will they understand what they've found when they find it?
For most enterprises, simple answers to these fundamental questions do not exist, in large part because email was never intended to support the kind of complex, mission-critical communications that we currently ask it to do. While nobody can deny email's simplicity, reliability, ease-of-use and convenience, those messages sit in huge data repositories that are almost entirely unstructured with no way of separating what's important from what's not.
Years ago the same problem existed with our electronic documents and the solution was Electronic Document and Records Management Systems (EDRMS). This leads to suggest we use the same solution for our email. Unfortunately, EDRM systems don't have the same beneficial effect on emails as they do on documents because each email gets filed in the system as a single document. So whereas a million individual copies of a file or a document version might distill down to 50,000 unique documents in an EDRMS, a million emails scattered across everyone's Inbox is still a million pieces of mail in your centralized system.
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What's needed is something that can do for email what document management systems have done for documents. Something that could reduce the total number of emails that need to be managed, while at the same time provide structure to an organization's email so that employees can more easily find any email in the system and understand what they are looking at when they find it.
To imagine the solution, consider what happens if instead of saving each email separately in your EDRM system, you organized them first into discussion threads. If you then saved these threads into your EDRM system you could realize for email the same benefits that you already realize for your documents. The total number of threads to be managed would be significantly less than the total number of emails, and whenever someone finds a particular email in the system, it would appear within the context of the entire discussion thread.
Threadline manages email as discussion threads that users can view from within Outlook and in SharePoint. Here's how it works. If an email is important, the sender selects a folder in a SharePoint team site where the thread belongs. Threadline creates a discussion page in that site for this email, then automatically files and organizes every reply into logical discussion threads that look like the page that appears below.
Instead of managing your emails individually, manage them in threads. That's what Threadline does.
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Threadline organizes email as discussion threads that you can manage and access within Outlook, SharePoint and/or within your existing document management system (DMS). Users continue working in email because that's where they work most comfortably, but when they need to find an email or collaborate around an email, SharePoint's team sites are a click away from the email conversations taking place right inside their own Inbox.
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If an email is important, THREAD IT.
With a click of a button Threadline lets you file any email into a secure personal workspace that you can access via Microsoft Outlook or via a SharePoint site on the internet. As email recipients reply, the contents of their messages thread automatically onto pages in folders in your personal workspace. Click on a link in any email in your Inbox to view not only that email, but the entire thread, and all this is available to you from within the comfort of your familiar Microsoft Outlook desktop.
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You've deployed SharePoint to manage content related to your teams, groups, projects and committees. Doesn’t it make sense to manage your team's email in the same place?
With Threadline, all team email appears as threaded discussion pages in folders that you can manage from within the team's SharePoint site. Team leaders can see at a glance which threads are active and monitor all email traffic from within their project site. They can even program the site to send them a single daily email containing the contents of all new messages filed to that project during the past 24 hours.
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Imagine an Access to Information or eDiscovery request that asks to receive all information including emails that relate to a particular event or incident. With Threadline you can search within SharePoint for anything that matches the request. When you click on an email in your search results, you see not just that single email, but all the emails in that conversation, organized into logical discussion threads alongside all other conversations and related content associated with that message.
Instantly the entire context of that one email is apparent, eliminating the need to reconstruct the thread manually and significantly reducing the level of effort required to respond to any request.
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Request a Threadline Demo
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